"Coinmach has provided good, reliable laundry service to Bob Ross Realty for more than 10 years." - Marc Ross, Bob Ross Realty   Coinmach's Center of Excellence (COE), a state-of-the-art nationwide call and service dispatch center, delivers the ultimate in customer service. 24 hour, 7 days a week online service request capabilities Real-time online service request confirmation Customer Service representatives available by phone Large network of regional service offices Wireless, automatic dispatch Robust monitoring capabilities to provide the fastest response possible Our customer service representatives are diligent in tracking a detailed service history for each customer ensuring our field technicians can identify problems, minimizing equipment down time and maximizing profitability. Our comprehensive customer service procedures deliver more free time for your onsite staff to concentrate on other property operations by generating fewer complaints from residents about down machines. COE dispatchers go through an extensive training program including quality customer care, common washer and dryer maintenance issues as well as reimbursement and problem solving resolution. Ensuring our customer service representatives are proficient in the most common issues that may arise, we can often assist an onsite staff member through remedying a machine's operational issue if a field technician is not readily available.

cminquiry@coinmachcorp.com