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Marc Ross
President
Bob Ross Realty
"Coinmach has provided good, reliable laundry service to Bob Ross Realty for more than 10 years. From the beginning, when we negotiated the lease with Coinmach, until the laundry equipment was installed on all of our properties, Coinmach has been there every step of the way to address any concerns. We appreciate the fine relationship that exists between our companies."
Pat Bettino, Jr.
Account Executive
Orsid Realty Corporation
"The Board of Directors and shareholders are extremely pleased with the updated laundry room at 144 East 84th Street, New York City. Prior to engaging Coinmach, it was just a laundry room in a nondescript basement. Now it is more than anyone could imagine; the new ceiling, lighting and tile really make the room more attractive and welcoming. From the bidding process to the final installation Coinmach was consistently helpful, diligent and cordial."
Chris Burns
Regional Vice President, Southeast Region
Lincoln Property Company
"When Coinmach became a national, crossover provider we moved the majority of our properties over to the company to more easily manage our laundry operations. Coinmach met our two primary objectives of creating property revenue enhancements and providing good customer service to our residents.
Coinmach's quick and effective service continues to positively impact our properties. More recently we've collaborated with Coinmach to introduce Smart Card machines into our laundry rooms. These machines have improved resident satisfaction and have significantly decreased the amount of vandalism in our laundry rooms. With this feature, the machines are no longer getting torn up."
Kenneth Rotner
Principal
Rotner Management
"When selecting Coinmach to run laundry facilities in our apartment buildings, we were looking to ensure our laundry rooms were up-to-date, the machinery worked well and we had minimal downtime in order to increase resident satisfaction. The company has met all of these objectives through its responsiveness and modernity and maintenance of the equipment."
Debbie Walker
Vice President
CAPREIT
"Currently, we have 20 properties with Coinmach. As a nationwide company, Coinmach makes it very easy for me to work with the same representative throughout the country and guarantee the same level of service at every property. Our managers contact the Coinmach Center of Excellence, its call center, and a repair technician is out to the property in the same day. With quick and effective maintenance, Coinmach stands behind its service."
Mike Biggs
Regional Vice President, Midwest
Lincoln Property Company
"Coinmach works with us to tailor each laundry program to meet the needs of a specific property and exceed our clients' expectations. By offering a variety of equipment and technology upgrades, Coinmach satisfies the demands of varying clientele. As we've introduced Smart Card machines into our laundry facilities, we've noticed an increase in resident satisfaction and a decrease in vandalism at our properties. More recently, we've looked to water and power efficient machines. As we expected, Coinmach provided us several options and helped get the machines into place.
Engaging Coinmach has improved our resident retention and resident services. Coinmach laundry rooms are a clean and functional amenity at our properties and the company's quick and effective maintenance keeps our residents using the laundry room, ultimately generating reoccurring income at each of our properties."
Mike Clark
Principal/Owner
Alpha-Barnes Real Estate Services
"Coinmach saves me time and money by doing it all: the company provides our laundry equipment, keeps the machines maintained, collects all the money and sends us our share. The biggest value to me is I just don't have to worry about it. The best vendor I can have is the one who does what it does and it's not an issue for me. And Coinmach does that.
We selected Coinmach based on the company's ability to provide top notch service as quickly as we need it, offer dependable equipment and collect and maximize the revenue from our laundry facilities. Since then, we've realized the additional benefits of utilizing the company. Coinmach provides regular reporting showing me what was collected and what the usage was. Through the monitoring system, they can also tell me when I need one more or one less unit before I even know it."
Jonathan S. West
President
Charles H. Greenthal Management
"As a prominent management company in New York City we are responsible for residents in more than 26,800 units. Coinmach has been associated with us for more than 15 years because we share similar intentions: to keep our clients satisfied, maintain the equipment and ensure state-of-the-art technologies are available.
The overall value of utilizing Coinmach is the relationship between its representatives and their clients. They are attentive to the needs of their clients in terms of taking care of the facilities, increasing revenue for the property and aesthetically making the environment welcoming to residents. The Coinmach team streamlines our operations by outlining what is appropriate in a new facility, maximizing economic incentives to property owners and ensuring a painless installation."
Brian Keller
Director of Property Services
Oakwood Worldwide
"Throughout the commercial laundry facility process, Coinmach has worked with us to develop and update contracts, been flexible and instrumental in recommending better installation design and offered generous revenue sharing opportunities. It's very advantageous to property managers to know there is a recognized and steady revenue stream to count on.
Prior to engaging Coinmach more than 15 years ago, we operated our own systems and were very close to making major replacements. It just didn't make sense to move forward with our own updates when the opportunity to bring in Coinmach to install and maintain its own equipment made laundry management much easier for us. I haven't looked back since."
Harrin K. Platzner
President
Platzner International Group, LTD.
"A machine is a machine. It's the service behind the machine that matters. Coinmach's service, efficiency, responsiveness and the company's 'get it done attitude' has eliminated any possible concerns. We don't have any laundry related facility problems. Coinmach has taken the facilities and made them maintenance free, complaint free and grief free.
Coinmach has been versatile in handling our facility requests and needs. The company works with us on everything from designing our common laundry rooms in communities without previous facilities, to providing equipment in the rooms they lease from us, to offering and maintaining equipment in the rooms we lease from them."
Scott Templeton
Vice President
Lane Company
"Coinmach recognizes the benefits of providing Lane Company with a national account representative who expedites the contract process, deployment of equipment and maintenance requests. Coinmach's dedication to the apartment industry allows the company to help us meet our daily, weekly and long term needs with our on-site laundry facilities.
Coinmach's services help us retain residents because we're putting in better equipment at reduced vending costs. Utilizing the company's services enables us to provide an affordable quality amenity for residents while generating revenue for our properties."
Brian Barton
Senior Asset Manager
Westdale Asset Management
"Over the years, Coinmach has provided exceptional service and competitive lease agreements. In the few times there's been a maintenance issue, Coinmach's turnaround time to get a technician to a property is much quicker than its competitors. The combination of minimal machine down time and the competitive lease programs, has maximized our reoccurring revenue and overall property laundry income."
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