Coinmach has provided good, reliable laundry service to Bob Ross Realty for more than 10 years. From the beginning, when we negotiated the lease with Coinmach, until the laundry equipment was installed on all of our properties, Coinmach has been there every step of the way to address any concerns. We appreciate the fine relationship that exists between our companies.
- Marc Ross, President
Bob Ross Realty
The Board of Directors and shareholders are extremely pleased with the updated laundry room at 144 East 84th Street, New York City. Prior to engaging Coinmach, it was just a laundry room in a nondescript basement. Now it is more than anyone could imagine; the new ceiling, lighting and tile really make the room more attractive and welcoming. From the bidding process to the final installation Coinmach was consistently helpful, diligent and cordial.
- Pat Bettino, Jr., Account Executives
Orsid Realty Corporation
When Coinmach became a national, crossover provider we moved the majority of our properties over to the company to more easily manage our laundry operations. Coinmach met our two primary objectives of creating property revenue enhancements and providing good customer service to our residents.
Coinmach’s quick and effective service continues to positively impact our properties. More recently we’ve collaborated with Coinmach to introduce Smart Card machines into our laundry rooms. These machines have improved resident satisfaction and have significantly decreased the amount of vandalism in our laundry rooms. With this feature, the machines are no longer getting torn up.
- Chris Burns, Regional Vice President, Southeast Region
Lincoln Property Company
When selecting Coinmach to run laundry facilities in our apartment buildings, we were looking to ensure our laundry rooms were up-to-date, the machinery worked well and we had minimal downtime in order to increase resident satisfaction. The company has met all of these objectives through its responsiveness and modernity and maintenance of the equipment.
- Kenneth Rotner, Principal
Currently, we have 20 properties with Coinmach. As a nationwide company, Coinmach makes it very easy for me to work with the same representative throughout the country and guarantee the same level of service at every property. Our managers contact the Coinmach Center of Excellence, its call center, and a repair technician is out to the property in the same day. With quick and effective maintenance, Coinmach stands behind its service.