COE Central Support
Our Center of Excellence is the comprehensive service and communications nucleus of the CSC Family of Companies, including Coinmach. This state-of-the-art, nationwide call and service dispatch center delivers the ultimate in customer experience and support.
- Submit Online Service Request
- Instant online service request confirmation
- Live Customer Care Agents available by phone
COE call center hours:
Mon. – Fri. 6:30a.m. – 7:30p.m. CST
Sat. – Sun. 7:00a.m. – 4:30p.m. CST
- National network of regional service locations
- Automated wireless dispatch support
- Advanced monitoring system providing the fastest response possible
With other priorities on your mind, our Customer Care Agents can save you valuable time by utilizing real-time, detailed service history for your community. That means our certified technicians are able to quickly identify and solve problems, which will minimize down time, maximize your time, all while increasing profitability.
COE technicians go through an extensive training program to ensure they’re well prepared to solve your washer and dryer maintenance issues. Our Customer Care Agents are also prepared to assist your onsite staff with resolving common operational issues that may not require an onsite visit, as well as handle reimbursement and other concerns.
Coinmach’s award winning Certified Technician Training Program was the 2011 recipient of CLO’s prestigious Vanguard Award – The only laundry service company to achieve this distinction. This certification ensures that Coinmach technicians consistently deliver great service by training in technical, diagnostic and customer service skills. With continuing education, rigorous testing and annual re-certification, Coinmach is committed to enhancing your experience.